Courses Offered
General FAQs
  • What is an E-Card?

    An AHA E-Card is the electronic equivalent of a printed course completion card and can be provided to students as an alternative to a printed card. E-Cards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course. Like printed cards, E-Cards also expire two years from the issue date.

    Is there a way employers or schools can verify the authenticity of an AHA E-Card?

    Yes, employers and schools may verify that an AHA E-Card is authentic by entering the card information at

    Are AHA e-Cards secure?

    AHA E-Cards are more secure than printed cards. A three-point verification by the TCC, Instructor and student, is required to issue and claim e-Cards. E-Card information is populated electronically by the TCC or Instructor and can only be altered by the TCC or AHA Customer Service by using AHA’s My Cards™. E-Cards can be easily verified by employers at to prove issuance by a valid TC and Instructor aligned with that TC.

    Can an e-Card be Printed?

    Yes. An AHA E-Card can be printed by the student.

  • What is your cancellation policy?

    * A 25% non-refundable cancellation fee will be applied to all courses cancelled less than 48 hours in advance. Textbooks are nonrefundable. Should a student cancel the course and requests a refund; the cost of textbook, shipping, plus the cancellation fee will be deducted from course fee to be refunded

  • Is my information secure?

    Privacy and Security Policies

    Privacy: The confidentiality of your account information is very important to us. Northstar 1st Response never sells or gives out account information about our customers to any organization. The information that you are required to give when setting up an account is only used to help us better serve you.

    Security: All orders are processed through a secure, encrypted connection with PayPal.

    Encryption Technology:
    PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or login to our site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
    Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

    Account Insurance and More:
    PayPal provides you with SafeWeb Insurance that protects your account from unauthorized withdrawals up to $100,000. In addition, PayPal offers its own unlimited protection against unauthorized withdrawals from any bank account you may have linked to your account at our website. Of course, PayPal will NEVER, EVER transfer funds out of your linked bank account without your explicit permission.

    Additional Security Features:
    Credit card and bank account numbers never appear on screen after you enter them, so even if someone stole your account password he would not have access to that data.
    We send you an E-mail confirmation for every transaction in our system involving your bank account, so you don’t have to worry about unauthorized persons transferring money from your account.
    We send payments only to confirmed E-mail addresses. No person can accept payment through an E-mail address without confirming ownership through our confirmation process.
    The security of your information, transactions, and money is the core of our business and our top priority at PayPal. We pride ourselves in taking extra measures to protect you so we’ll have you as a member for years to come.

  • Testimonials
    • Awesome experiences with these guys!
      Monique Helms
    • Great instructor and great curriculum, very easy to follow!
      Egypt Shari
    • Norm and crew are amazing! A walking encyclopedia of information about EVERYTHING American Heart Association! BLS, ACLS, PALS
      Jennifer Brown
    • It was the best class that I have ever taken. The instructor was the best instructor, and made it very easy to understand what was required of us to save…
      Rhonda Eidson
    • I took the 60 hour Paramedic Refresher Course and found it to be the best refresher I have ever attended in my 35 years as an EMS provider. Ken, Matt,…
      Marty Hoven
    • "First Google post I have ever made. Facility and Staff are top notch. This has to be the best facility in the Tidewater area for BLS and ACLS training. Having…
      George Ladikos
    • "They were great. They offered CPR courses in class or online and I was able to renew my certificate within a day of contacting them! Thank you!"
      Gedalia Schwartz